Shipping

Last updated: [Insert Date]

This Shipping & Delivery Policy explains how Nirvikara HealthAI Services Private Limited (“Nirvikara”, “we”, “us”) fulfils orders for services and, where applicable, physical products placed through www.nirvikara.com. By placing an order with us you agree to the terms below.

• Fulfilment partners: Service orders are fulfilled by empanelled health providers and authorised personnel such as qualified technicians, phlebotomists, or trained staff.
• Scheduling: The fulfilment schedule is confirmed at the time of order placement and is subject to provider availability and applicable operational norms.
• Confirmation: A delivery confirmation for service orders will be sent to the registered email address associated with your account.
• Issues: If you encounter any issue with a service delivery, contact our helpdesk immediately using the contact details in Section 7.

Where physical products are ordered through the Nirvikara platform, the following terms apply:

• Shipping partners: Physical product orders are shipped via registered domestic courier companies and/or India Post Speed Post.
• Dispatch timeline: Orders are dispatched within 0–7 business days of order confirmation and payment, or as per the agreed delivery date specified at checkout.
• Delivery timelines: Actual delivery timelines depend on the courier/postal service and may vary by location, public holidays, or force majeure events.
• Delivery address: Orders are delivered to the address provided by the buyer at the time of placing the order. Please ensure the delivery address is accurate and complete before confirming your order. Nirvikara is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the buyer.

• Handover guarantee: Nirvikara guarantees handover of physical orders to the selected courier or postal service within the stated dispatch window (0–7 business days) or by the agreed delivery date.
• Limitations: Once the order has been handed over to the logistics partner, Nirvikara is not liable for delays caused by the courier company, postal service, customs, or other circumstances beyond our control.
• Missing or late deliveries: If your order has not arrived within the expected delivery window, contact our helpdesk. We will initiate a trace with the courier and provide an update within 2 business days of receiving your inquiry.

• In‑progress services: Cancellation requests are not accepted for services that have already been initiated, provisioned, or completed by the provider.
• Physical orders in transit: Orders already handed to the courier cannot be cancelled.
• Non‑cancellable items: Certain items or services (for example, custom or perishable items, one‑time setup services, or third‑party products with non‑refundable fees) may be non‑cancellable; such restrictions will be disclosed at checkout or in the applicable order form.

• Reporting timeframe: Report any improper delivery, damaged goods, or inaccurate service results to Customer Service within 7 days of receipt.
• Verification: We may request verification from the relevant partner, health provider, or vendor before taking remedial action.
• Resolution: After verification, Nirvikara will determine an appropriate remedy, which may include replacement, correction, re‑delivery, or refund, depending on the circumstances.

• Assessment: Refunds or replacements are considered after investigation and verification of the complaint.
• Processing time: If a refund is approved, it will be processed to the original payment method within 6–8 business days of approval. The exact credit date may vary depending on your bank or payment provider.
• Deductions: Refunds may exclude non‑refundable third‑party fees or charges where applicable.
• Chargebacks: If you initiate a chargeback with your bank or card issuer, Nirvikara will cooperate with the issuer’s investigation. If the chargeback is resolved in our favour, you may be liable for the disputed amount.

To report delivery issues, request cancellations (where eligible), or raise complaints, email our Customer Service team with the following details:

• Email: customercarenirvikara@gmail.com
• Phone: +91‑[insert phone number]
• Required information: Order or subscription ID; date of order/delivery; your name and contact details; clear description of the issue; supporting documentation (photos, invoices, provider communications).

We will acknowledge receipt and aim to provide an initial update within 2 business days.

• Nirvikara is not responsible for delays or failures in fulfilment caused by events beyond our reasonable control, including natural disasters, strikes, government actions, pandemics, or regulatory restrictions.
• Where regulatory approvals or third‑party clearances are required, delivery timelines may be extended accordingly.

• Nirvikara’s liability for shipping and delivery issues is limited to remedies described in this policy (replacement, correction, or refund) and is subject to the Limitation of Liability provisions in our Terms & Conditions.
• We are not liable for indirect, incidental, or consequential losses arising from delivery delays once the order has been handed to the logistics partner, except as required by applicable law.

We may update this Shipping & Delivery Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use after changes constitutes acceptance.

Nirvikara HealthAI Services Private Limited CIN: U86100UP2026PTC246670 Registered Office: H-1562 Awas Vikas 1 Near Keshav Vatika KeshavPuram, Kalyanpur, Kanpur 208017 Customer Service Email: customercarenirvikara@gmail.com Customer Service Phone: +91‑[insert phone number] Website: www.nirvikara.com