Privacy

Last Updated: [14/10/2026]

Nirvikara HealthAI Services Private Limited (“Nirvikara”, “we”, “our”, “us”) operates a SaaS healthtech infrastructure platform serving payers, providers, wellness centres, and health systems across India. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access www.nirvikara.com or use our services. By using our website or services you consent to the practices described below. If you do not agree, please discontinue use.

Personal Identifiers   Full name; email address; phone number; organisation name; designation; account registration and demo request details.

Usage Data   Pages visited; features used; session duration; click paths; interaction logs.

Device and Technical Information   IP address; browser type and version; operating system; device identifiers; referring URLs.

Health, Clinical and Operational Data   Clinical records, claims data, care workflows and other health or operational data processed on behalf of enterprise customers. Such data is processed under Data Processing Agreements and in accordance with applicable Indian health data rules including ABDM and ABHA frameworks.

Communications   Records of correspondence when you contact us by email, phone, or website forms.

We use information to:

• Provide and maintain our platform and services.
• Process transactions and send confirmations, invoices, and service communications.
• Deliver technical notices, security alerts, and support messages.
• Personalise content and user experience for organisation type and use case.
• Respond to enquiries and provide customer support.
• Comply with legal and regulatory obligations under Indian law, the DPDP Act, and ABDM guidelines.
• Detect and prevent fraud, abuse, security incidents, and technical issues.
• Send marketing and product updates where you have consented; you may opt out at any time.
• Improve our platform through analytics, research, and product development.

Where required by law, we process personal data on the basis of your consent, to perform a contract with you, to comply with legal obligations, or to protect legitimate interests necessary for platform operation and security. For processing of sensitive health data we rely on explicit consent and contractual safeguards required under applicable Indian health data regulations and the DPDP Act.

We do not sell personal information. We may share information in limited circumstances:

• Service Providers: third parties who perform services on our behalf (cloud hosting, analytics, email delivery, security). They access data only to perform services and are contractually bound to confidentiality and security obligations.
• Legal and Regulatory: when required by law, court order, or government authority, or to protect rights, property, or safety.
• Business Transfers: in connection with mergers, acquisitions, or sale of assets, subject to confidentiality and legal protections.
• With Your Consent: for purposes you explicitly authorise.

For enterprise health data, sharing and disclosures are governed by Data Processing Agreements, ABHA consent mechanisms, and applicable ABDM rules.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we securely delete or anonymise it in accordance with our retention schedules and legal requirements.

Subject to applicable law you may exercise the following rights:

• Access: request a copy of personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of personal information, subject to legal and contractual exceptions.
• Withdraw Consent: withdraw consent where processing is based on consent.
• Opt Out of Marketing: unsubscribe from marketing communications.
• Data Portability: request a machine‑readable copy of your data where technically feasible.

To exercise rights contact customercarenirvikara@gmail.com. We will respond in accordance with applicable law.

We implement appropriate technical and organisational measures to protect personal information, including encryption in transit and at rest, role‑based access controls, audit logging, and secure development practices. We follow ABDM security guidance and industry best practices. Despite these measures, no system is completely secure; report suspected incidents to customercarenirvikara@gmail.com.

We use cookies and similar technologies to operate the website, analyse traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Our website may link to third‑party sites. We are not responsible for their privacy practices. Review third‑party privacy policies before sharing personal information.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information contact customercarenirvikara@gmail.com and we will delete it.

If you use Nirvikara mobile apps integrated with Apple HealthKit or Android Health Connect we may access the following with your permission:

• Step Count: used only to display activity progress within the app.
• Local Processing: HealthKit and Health Connect data is processed locally on your device and is not transmitted to Nirvikara servers or stored in iCloud.
• No Advertising Use: we do not use HealthKit or Health Connect data for advertising, marketing, or data mining.
• No Sharing: we do not sell or transfer health or fitness data to third parties.
• Permission Control: revoke permissions via iOS Settings or Android Health Connect app permissions.

To request deletion contact customercarenirvikara@gmail.com. We will process deletion requests within 7 to 30 days subject to legal or contractual retention obligations.

Under applicable Indian law you may contact our grievance officer for privacy concerns:

Grievance Officer   Nirvikara HealthAI Services Private Limited Email: customercarenirvikara@gmail.com

Provide sufficient details to help us investigate and respond.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated Last Updated date. Continued use after changes constitutes acceptance.

For questions, requests, or privacy concerns contact:

Nirvikara HealthAI Services Private Limited CIN: U86100UP2026PTC246670 Registered Office: H-1562 Awas Vikas 1 Near Keshav Vatika KeshavPuram, Kalyanpur, Kanpur 208017 Email: customercarenirvikara@gmail.com Website: www.nirvikara.com