Cancellation

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Nirvikara HealthAI Services Private Limited (“Nirvikara”, “we”, “us”) believes in helping customers wherever reasonably possible and has adopted a liberal cancellation policy. The terms below describe when cancellations are accepted, how refunds are processed, and how to raise a complaint.

• Timeframe: Cancellation requests will be considered only if received within 7 days of placing the order or subscription purchase. Requests made after this window may not be entertained.
• Exception: A cancellation request may be declined even within the 7‑day window if the order has already been communicated to the relevant vendor, partner, or service provider and fulfilment, provisioning, or shipment has been initiated.

• No cancellations for initiated orders: Nirvikara does not accept cancellation requests for orders or services that have already been initiated, are in transit, provisioned, or completed.
• Remedies for delivered items or completed services: If you believe the delivered product or completed service is defective, incorrect, or materially non‑conforming, you may still raise a complaint. Nirvikara will review and may offer a refund, replacement, correction, or other remedy where justified.

• Recurring subscriptions: You may cancel future billing for recurring subscriptions at any time. Cancellation prevents future charges but does not automatically entitle you to a refund for the current billing period unless specified in your subscription agreement.
• Custom or professional services: Custom development, integrations, or professional services that have commenced are generally non‑cancellable once work has started. Refunds for such services will be considered only to the extent work has not been performed and subject to any fees set out in the applicable agreement or order form.

• Reporting timeframe: Report any improper delivery, inaccurate results, or service quality issues to Customer Service within 7 days of receipt.
• Verification: We may request the relevant partner, health provider, or vendor to independently verify the issue.
• Resolution: After verification, Nirvikara’s Customer Service Team will determine an appropriate resolution, which may include correction, re‑delivery, replacement, or refund.

• If the product or service received does not match its description or fails to meet reasonable expectations, notify Customer Service within 7 days of receipt. We will investigate and may offer a refund, replacement, or other remedy depending on the findings.

Email the following details to customercarenirvikara@gmail.com:

• Order or subscription ID
• Date of order or delivery
• Your name and contact details
• Clear description of the issue or reason for cancellation
• Supporting documentation (photos, invoices, logs, provider communications)

Provide as much detail as possible to help us investigate quickly. We will acknowledge receipt and aim to provide an initial update within 2 business days.

• Approval and timing: If a refund is approved, Nirvikara will process it to the original payment method within 6–8 business days of approval. The exact credit date may vary by bank or payment provider.
• Withholding during investigation: Refund processing may be withheld while an investigation is underway; we will communicate status updates.
• Third‑party fees: Refunds may exclude fees charged by third‑party payment processors, banks, or vendors where those fees are non‑refundable. Any such deductions will be disclosed in the refund communication.
• Chargebacks: If you initiate a chargeback with your bank or card issuer, Nirvikara will cooperate with the issuer’s investigation. If the chargeback is resolved in our favour, you may be liable for the disputed amount.

• Examples: One‑time setup fees, non‑recurring professional services already performed, and third‑party non‑refundable charges may be non‑refundable. Specific non‑refundability will be stated in the applicable order form or agreement.
• Force majeure and regulatory constraints: Refunds may be limited where fulfilment is prevented by force majeure, regulatory requirements, or where we are contractually required to remit funds to third parties.

• If you are not satisfied with the initial resolution, escalate your complaint to our Grievance Officer: Email: customercarenirvikara@gmail.com Provide your original complaint reference and any additional information. We will acknowledge receipt and aim to resolve escalated grievances promptly in accordance with applicable Indian law.

This Cancellation and Refund Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction specified in our Terms & Conditions.

Nirvikara HealthAI Services Private Limited CIN: U86100UP2026PTC246670 Registered Office: H-1562 Awas Vikas 1 Near Keshav Vatika KeshavPuram, Kalyanpur, Kanpur 208017 Customer Service Email: customercarenirvikara@gmail.com Website: www.nirvikara.com